Testimonials emailed by advisers and investors in the last
months:
I would like to express my thanks to you and your
colleagues for a huge amount of effort, advice and good results
over the year. I admire FCP a great deal: to my mind it is a
very special organisation, and it deserves to be
successful.
(Investor)
-------------------
I just thought you'd be interested to be aware of my
recent experiences with Future and [competitor
company].
From Future I got:
- A dedicated phone number to call
- I first spoke to Anna who was incredibly pleasant and
efficient
- Anna delivered all three objectives very
quickly and was extremely clear and concise
- I then called another day on the same number to query
something different. Anna was not available but another chap was
equally helpful
- I was never made to feel like I was a
nuisance
- All in all a first class
service
From [competitor company] I got:
- Transferred about six times before someone was
able to talk to me
- Eventually given a name of somebody who could
deal with my request (and made to feel like it was not part of his
normal role)
- I then found it impossible to get hold of this
person and when I asked if anyone else could help they said
no
- When I did get through he basically fobbed me off
saying "please e-mail me with everything you want and I'll see what
I can do"
- I felt like I was a complete pain in the backside for
him
- All in all a cr*p service
The purpose of this e-mail is just a reminder that the
"non-directly profitable" resource deployment that Future place in
this "after sales" part of the business is
worthwhile.
(Investor and Advisor)
-------------------
FCP is always there to help and provide quick and
clear assistance when required.
(IFA)
-------------------
I wanted to thank you for the way you've been
handling this correspondence [with HMRC], in particular for your
prompt and comprehensive replies (...) I appreciate the
difficulties of your task and think that your methodical and
affirmative style suit it perfectly.
(Investor)
-------------------
Experienced professionals who I would have no
hesitation in putting in front of any client. It's a real pleasure
dealing with FCP, only wish I could use FCP for all new
clients.
(Wealth Manager)
-------------------
In advance of the decision for the [partnership
name] hearing I just wanted to drop you a note saying thanks to you
and your team for the way you handle enquiries. I know that you put
in a lot of work personally defending the products on the stand at
the hearings. Your team also provide cogent and concise updates
throughout the process. It is a pleasure to work with a product
provider who actually does what they say and mounts a robust
defence of their product and keeps investors appraised of the exact
position throughout the enquiry. So many thanks it is much
appreciated and here's hoping you get the right decision on
[partnership name] and all the others!
(IFA)